Live Chat Support Agent for Giga
7 days ago
Salary: Up to $2,300.00 per month
Duration: 1 Year Contract
Working hours : 5.5 days Work Week.
8.30am - 6.00pm for Mondays-Saturdays
Sat/Sun Morning: 830am 130pm
Sat Afternoon: 12pm 6pm
Hybrid Work Arrangement (Work in office 3 days per week)
Location: Ubi (Hybrid Work Arrangement)
Job Description
- Customer Support & app issue resolution
- Customer relationship building and product knowledge expert
- CS Performance Matrixes
Responsibilities
- Customer Support and Issue Resolution
- Respond promptly to customer inquiries via phone, email, live chat, or phone call.
- Listen to customer concerns and provide accurate information or solutions.
- Resolve product or service issues by troubleshooting and offering effective resolutions.
- Escalate unresolved or complex issues to the appropriate department or supervisor.
Customer Relationship Building
Establish and maintain positive relationships with customers by demonstrating empathy and professionalism. Follow up with customers to ensure their issues have been resolved to their satisfaction.
Product and Service Knowledge
Develop a thorough understanding of the company's products, services, and policies. Communicate product features and benefits to customers effectively. Stay updated on new products, services, or changes in company policies.
Documentation and Reporting
Record customer interactions, complaints, and resolutions in the giga's CRM or ticketing system. Compile reports on common issues or trends to share with the team for process improvement.
Qualifications
- Diploma with 1-2 years' experience with Live Chat and ticketing portals
- Able to commit 5.5 days per week
Skill set required
- Good command of English
- Familiar with Apps and social media platforms
- IT Savvy
- Good customer service skills.
- No experience required (On-Job-Training provided)
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9722
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen
Tell employers what skills you haveCustomer Service Skills
Product Knowledge
CRM
Customer Relationship
Cecil
Troubleshooting
Social Media
Ticketing
Process Improvement
Customer Support
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