ServiceNow BPR

Roles & Responsibilities

Job Description:

1. Strategic Planning:

• Develop and implement a comprehensive BPR strategy to align the client to map out Level 1 to 3 processes across Enterprise
• Risk Management (risk identification, risk aggregation, risk analysis, residual risk approval, risk monitoring).
• Collaborate with key stakeholders to identify areas for process improvement and innovation.

2. Process Analysis and Assessment:

• Guide client's teams to conduct thorough analysis of existing business processes (Level 1 to 5) to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize data-driven insights and best practices to evaluate the effectiveness and efficiency of current processes.

3. Redesign and Optimization:

• Lead cross-functional teams in the redesign of business processes, ensuring alignment with industry best practices and organizational goals.

4. Change Management:

• Guide the implementation change management strategies to facilitate the adoption of new processes and ensure a smooth transition for all stakeholders.

5. Collaboration:

• Work closely with department heads, project managers, and other key stakeholders to ensure seamless development and integration of reengineered processes.
• Foster a collaborative environment to encourage ownership, input and feedback from various teams.

6. Performance Metrics and Monitoring:

• Establish key performance indicators (KPIs) and value outcomes to measure the success and impact of reengineered processes.

Requirements:

Top 3 Mandatory Skills:

• Enterprise Risk Management
• Business Process Documentation and Design
• Digitization and Process Improvement

Good to have Skills:

• ServiceNow GRC experience

Tell employers what skills you have

Strategic Planning
Enterprise Risk Management
Customerfacing
process documentation
Business Process Improvement
PCI DSS
Architecture Frameworks
Digitization
ServiceNow
Business Process Design

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