F&B Hostess

3 weeks ago

Singapore MANDAI RESORTS PTE. LTD. Full time
Roles & Responsibilities

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our team as our Hostess.

The incumbent will help embed and strengthen our brand's service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

  • Be responsible for taking reservations, answering the phone, responding to any guest requests.
  • Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
  • Prepare and check tables before service.
  • Prompt to clear and reset tables after service.
  • Responding to guest enquiries and requests.
  • Communicating guest information to the team (special requests, occasions) to personalize guests' experience
  • Complete all opening and closing procedures in a timely manner.
  • Always be assertive and attentive to guests' needs.
  • Ensure each guest gets a fond farewell before they leave.
  • Assist in building and maintaining a strong guest profile database.
  • Support food & beverage service when required.
  • Any other tasks as assigned by the Restaurant Manager.

Job Requirements

  • Minimum NITEC/Higher NITEC in Food and Beverage/Customer Service/Guest Relations or an equivalent professional qualification in a related field
  • 1 to 2 years' experience, preferably in the Hospitality or Food & Beverage industry. Fresh graduates are welcomed.
  • Strong interpersonal, communication and organizational skills.
  • Highly motivated team player, able to perform with minimal supervision.
Tell employers what skills you have

Customer Service Oriented
Assertive
Restaurants
Interpersonal Skills
Fine Dining
Attentive
Restaurant Management
Communication Skills
Team Player
Customer Service
Hospitality

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