Head Host, Reservationist
7 months ago
Job Description
Lead the restaurant guest relations program under the guidance of the Restaurant Manager.
Job Details
- Provide superior guest service
- Lead the guest relations department
- Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
- Maintain a prominent visible presence daily.
- Respond appropriately to complaints, escalating as necessary.
Qualifications
- Mastery of simple, direct and warm greeting protocol.
- Knowledge of standard procedure with regards to high level high volume restaurant service.
- Experience in managing reservation chain of command.
- Comfort with equipment standard functions, including booking platform, POS and all guest management software and databases.
- Self starter with ability to manage deadlines of self and others.
Keys to success
- Time management.
- Constant feedback and reporting of issues as they arise.
- Willingness to carry out any other duties as required by the operation.
- Enable a positive work environment among team.
- Positive personal presence at all times.
Tell employers what skills you have
Outlook
Front Office
Upselling
Microsoft Office
Secondary Education
Quality Assurance
Property
Hospitality Industry
Guest Relations
Selling
Protocol
Opera
Time Management
Databases
Able To Work Independently
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