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Consultant/Senior Consultant
2 months ago
Working with leading edge Contactless Smart Card technology, your key challenge is to spearhead the evolution of Automatic Fare Collection (AFC) system. Your job includes requirements gathering, design and development of system to support AFC. You need to investigate reported issues and improve both individual AFC systems software and overall AFC system. Additionally, you need to support AFC software roll out and deployment in the production environment. You should be good in the analysis of problem and skillful in resolving issues pertaining to system or software.
- Collaborate with the software development team, internal users, and clients to improve application performance
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer
- Propose workaround solutions until the permanent fixes are deployed.
- Maintaining Records and Writing Reports
- Keeping a record of configuration changes and scheduling application updates
- Documenting processes and developing reports for customers across the business
- Support Role
- Providing front-end support to clients and colleagues in other departments
- Develop knowledge articles for frequently occurring issues
- Software Enhancement
- Perform L3 support including Software development and maintenance in terms of implementing enhancements and defect fixes
- Maintain and improve the performance of existing software for production environment
- General Skills
- Clearly and regularly communicate with management and technical support colleagues
- Ability to own tasks and think critical during crisis
- Willing to learn and collaborate with various stakeholders
Tell employers what skills you have
Requirements Gathering
Microsoft Excel
Reserves
Interpersonal Skills
Agile
SQL
SAP
Project Management
Writing
Consulting
Team Player
Business Development
Scheduling
Software Development
Business Requirements
Technical Support
