Data Center Technician
1 week ago
The Data CenterOperation technician has overall responsibility to support thetroubleshooting and
coordinating activitiespertaining to the day-to-day support of the data centers andcritical facilities. He/She is responsible for troubleshooting,managing the vendors/contractors and report to the Data CenterOperation SiteLead.
Responsibilities:
- Lead a team of contractors or vendors and support in thedaily data centre operations
- Perform datacentre operations and inspections including monitoring andmanagement for infrastructure systems, DC environment andfacilities
- Monitor critical facilities andinfrastructure system alerts and perform necessaryescalation
- Perform incident management andescalation pertaining to any facilities and systemdowntime
- Manage and administer the servicedesk operations
- Ensure the implementation ofsafe systems on site activities.
- Liaison withthe client BUs in regard to utilities, building services /facilities and systems issues
- Assist in theplanning and execution of disaster recovery activities
- Administer and ensure building records, licenses, permitand etc are properly documented.
- Ensureprocedures, processes and service level are being followed for anyservice delivery and operations
- Periodicreview of the data centre operations and report any gaps andissues
- Prepare and update of Data Centre andService Desk monthly report
- Maintain the siteasset database, provide updates in accordance with CMMSrequirements.
Education& Experience:
- Possess a Diploma in Computer Science orequivalent
- Possess Data Centre Certificationssuch as Certified Data Centre Professional
- Possess at least 3 years' experience in Data CentreOperations, Facilities Monitoring & Management
- Familiar with Data Centre facilities including ComputerRoom Air-Con (CRAC), fire suppression system, water detectionsystem, Uninterrupted Power Supply (UPS) and etc
- Familiar with Service Desk operations and incidentmanagement process
- Basic understanding on theoperation of MEP systems
- Resourceful,analytical and problem solving skill
- Goodcommunications and interpersonalskills
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