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Quality Manager
2 months ago
Key Summary
As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of healthcare services offered by Tsao Foundation. You will lead efforts to ensure compliance with all relevant regulations and guidelines, fostering a culture of continuous improvement and patient-centric care.
Key Responsibilities
1. Quality Assurance
- Develop, implement, and oversee quality assurance programs for all healthcare and non-clinical services provided by the organization.
- Monitor and evaluate clinical and non-clinical outcomes, patient satisfaction, and performance metrics to identify areas for improvement.
- Collaborate with department heads and staff to implement best practices and drive quality improvement initiatives.
- Conduct regular audits and reviews to ensure adherence to quality standards.
2. Compliance Management
- Stay current with all healthcare regulations and standards applicable to the organization's services.
- Develop and maintain compliance policies and procedures in alignment with local and national healthcare regulations.
- Provide guidance and training to staff on compliance requirements.
- Conduct compliance audits and assessments to identify and mitigate potential risks.
- Report compliance issues and work with relevant stakeholders to implement corrective actions.
3. Data Analysis and Reporting
- Collect, analyze, and interpret data related to quality and compliance.
- Prepare comprehensive reports and presentations on quality metrics and compliance status.
- Utilize data-driven insights to recommend improvements and track progress.
4. Education and Training
- Develop and deliver training programs to ensure staff understanding of quality standards and compliance requirements.
- Foster a culture of continuous learning and improvement among healthcare teams
5. Stakeholder Collaboration
- Collaborate with healthcare providers, administrators, and external agencies to promote quality and compliance initiatives.
- Act as a liaison with regulatory bodies and represent the organization during inspections and audits.
Key Requirements
- Bachelor’s degree in Industrial System Engineering, Nursing, Sciences or other relevant disciplines
- At least 5 to 6 years of relevant work experience with clinical operations or service background. Those with experience working in the healthcare industry will have an advantage
- Possess knowledge of relevant healthcare standards
- Experience in healthcare /quality audit such as ISO9001
- Experience in enterprise risk management and contract management; and policies custodian and compliance matters
- Sound knowledge in structured improvement methodologies with experience in leading or facilitating projects
- Good written and oral communication skills - able to communicate cross-functionally in formal and informal settings; interact with key partners to obtain feedbback
- Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint)
Salary range is indicative and will commensurate with qualification and experience.
We sincerely regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Healthcare Industry
Oral Communication Skills
Risk Assessment
Data Analysis
Quality Assurance
Enterprise Risk Management
Quality Improvement
Healthcare
Clinical Operations
PowerPoint
Compliance
Audits
Nursing
Regulatory Requirements
Audit
Quality Audits