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Quality Manager

2 months ago


Singapore TSAO FOUNDATION Full time
Roles & Responsibilities

Key Summary


As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of healthcare services offered by Tsao Foundation. You will lead efforts to ensure compliance with all relevant regulations and guidelines, fostering a culture of continuous improvement and patient-centric care.


Key Responsibilities


1. Quality Assurance

  • Develop, implement, and oversee quality assurance programs for all healthcare and non-clinical services provided by the organization.
  • Monitor and evaluate clinical and non-clinical outcomes, patient satisfaction, and performance metrics to identify areas for improvement.
  • Collaborate with department heads and staff to implement best practices and drive quality improvement initiatives.
  • Conduct regular audits and reviews to ensure adherence to quality standards.

2. Compliance Management

  • Stay current with all healthcare regulations and standards applicable to the organization's services.
  • Develop and maintain compliance policies and procedures in alignment with local and national healthcare regulations.
  • Provide guidance and training to staff on compliance requirements.
  • Conduct compliance audits and assessments to identify and mitigate potential risks.
  • Report compliance issues and work with relevant stakeholders to implement corrective actions.

3. Data Analysis and Reporting

  • Collect, analyze, and interpret data related to quality and compliance.
  • Prepare comprehensive reports and presentations on quality metrics and compliance status.
  • Utilize data-driven insights to recommend improvements and track progress.

4. Education and Training

  • Develop and deliver training programs to ensure staff understanding of quality standards and compliance requirements.
  • Foster a culture of continuous learning and improvement among healthcare teams

5. Stakeholder Collaboration

  • Collaborate with healthcare providers, administrators, and external agencies to promote quality and compliance initiatives.
  • Act as a liaison with regulatory bodies and represent the organization during inspections and audits.

Key Requirements

  • Bachelor’s degree in Industrial System Engineering, Nursing, Sciences or other relevant disciplines
  • At least 5 to 6 years of relevant work experience with clinical operations or service background. Those with experience working in the healthcare industry will have an advantage
  • Possess knowledge of relevant healthcare standards
  • Experience in healthcare /quality audit such as ISO9001
  • Experience in enterprise risk management and contract management; and policies custodian and compliance matters
  • Sound knowledge in structured improvement methodologies with experience in leading or facilitating projects
  • Good written and oral communication skills - able to communicate cross-functionally in formal and informal settings; interact with key partners to obtain feedbback
  • Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint)


Salary range is indicative and will commensurate with qualification and experience.


We sincerely regret that only shortlisted candidates will be notified.


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Healthcare Industry
Oral Communication Skills
Risk Assessment
Data Analysis
Quality Assurance
Enterprise Risk Management
Quality Improvement
Healthcare
Clinical Operations
PowerPoint
Compliance
Audits
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Regulatory Requirements
Audit
Quality Audits