Dental Clinic Assistant Manager

6 days ago

Singapore THE DENTAL STUDIO PTE. LTD. Full time
Roles & Responsibilities

Duties and Responsibilities:

  • Be courteous exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.
  • Perform frontline operations of the clinic including patient registration, payments, booking of appointments, financial counselling, and stock-taking.
  • Manage customers' expectations and uphold good service standards.
  • Perform administrative duties that are pertinent to clinic operations and standards.
  • Provide support to the Dental Director and all dentists, including visiting dentists.
  • Promote a holistic and multi-disciplinary approach to patient care by providing a coordinated and integrated patient-centric service from all departments.
  • Monitor, improve, and document systems and processes to continuously enhance organizational effectiveness and the quality of patient care.
  • Ensure that medications are administered per guidelines, policies, and procedures.
  • Manage patient case notes and dental records, including maintaining a current and accurate filling system, preparing new case notes, and retrieving and filing back case notes.
  • Ensure a high standard of dental care through continuous learning. Conduct and participate in continuing dental education activities within the Company, including training/ orientation of dental nurses, front desk, etc.
  • Assist in the planning and preparation of meetings, exhibitions, and any other functions that may be assigned to you from time to time.
  • Organise and prioritise own workload to ensure the provision of quality service.
  • Keep accurate and complete records consistent with regulations, policies and procedures.
  • Demonstrate an organised, effective and timely approach to all tasks.
  • Recognise when colleagues need assistance and offer practical support.
  • Work in a way that minimises risks to the health, safety and security of self and others, and support others in maintaining health, safety and security.
  • Clean and restore work areas, leaving them in a suitable condition for future use.
  • Ensure that patient confidentiality is maintained at all times and access to patient-related information (either electronic or paper-based) is restricted to the needs of work.
  • Carry out activities that are consistent and in compliance with applicable external legislation, and regulations.
  • Promote satisfaction of internal and external stakeholders.

Requirement:

  • Degree in any relevant discipline
  • At least 8 years of relevant experience in healthcare or service industry, with 4 years in a supervisory position
  • Self-motivated with an analytical mind and excellent problem-solving skills
  • Possess leadership qualities with the ability to motivate a team
  • Relevant work experience in healthcare, hospitality or service industries will be an advantage
  • Able to multi-task and work in fast paced environment
Tell employers what skills you have

Leadership
Able To Multitask
Microsoft Office
Legislation
Treatment
Healthcare
Dental Care
Exhibitions
Compliance
Nursing
Organizational Effectiveness
Patient Registration
Customer Service
Scheduling
Hospitality

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