Café Supervisor

1 month ago


Singapore KANT KAW YEIK PTE. LTD. Full time
Roles & Responsibilities

Job Overview

We are seeking an experienced and motivated Café Supervisor to oversee daily operations and ensure exceptional service at Avenue'J café. As a key leader in our team, you will be responsible for maintaining a high standard of customer satisfaction, managing staff, and ensuring smooth operations in line with the café's goals and values.

Key ResponsibilitiesOperations Management
  • Oversee daily operations, including opening and closing procedures.
  • Ensure all staff adhere to food safety, hygiene, and cleanliness standards.
  • Monitor stock levels and coordinate with suppliers to ensure adequate inventory.
  • Manage cash handling and reconcile daily sales reports.
Team Leadership
  • Lead, train, and mentor café staff to deliver excellent service.
  • Create and manage staff schedules to ensure optimal coverage.
  • Conduct regular team meetings to communicate goals, updates, and feedback.
  • Address performance issues and escalate to management as needed.
Customer Service Excellence
  • Greet and interact with customers to ensure a positive experience.
  • Handle customer feedback, complaints, and inquiries professionally.
  • Promote a welcoming and friendly atmosphere in line with the café’s brand.
Sales and Promotion
  • Support promotional activities, menu updates, and seasonal events.
  • Upsell café products to boost revenue and enhance customer satisfaction.
  • Monitor sales performance and suggest strategies for improvement.
Qualifications
  • Proven experience in a supervisory role, preferably in a café or F&B environment.
  • Strong knowledge of café operations, including barista skills, food handling, and inventory management.
  • Excellent leadership and communication skills.
  • Ability to multitask, prioritize, and work effectively under pressure.
  • Familiarity with POS systems and basic financial reporting.
Key Competencies
  • Customer-focused mindset with a passion for hospitality.
  • Problem-solving skills with a proactive approach to challenges.
  • Attention to detail and commitment to quality.
  • Team player with strong interpersonal skills.
Benefits
  • Performance incentives.
  • Staff discounts.
How to Apply

If you are passionate about leading a team and delivering exceptional café experiences, we’d love to hear from you Please send your resume and a cover letter to avenuejsg@gmail.com


Tell employers what skills you have

Ability to Multitask
Leadership
Food Safety
Interpersonal Skills
Inventory
Operations Management
Inventory Management
Customerfocused
Barista Training
Team Leadership
Attention to Detail
Pressure
Customer Satisfaction
Team Player
Customer Service Excellence
Hospitality
Financial Reporting

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