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Guest Service Executive

4 weeks ago

Singapore HOTEL JJH PTE. LTD. Full time
Roles & Responsibilities

Job Description & Requirements

Responsibilities include but are not limited to:


  • Handling check-ins, room assignments, accommodating special requests when possible.
  • Processing check-in/check-out including luggage assistance.
  • Collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answering inquiries about hotel services, directions, local attractions, etc.
  • Assisting guests with safety boxes, additional guest room keys, transportation, etc.
  • Pre-registering, blocking reservations for same day and future reservations.
  • Cancelling room reservations according to policies and procedures.
  • Performing night audit during midnight shift and preparing necessary reports.
  • On time and at work when scheduled and in proper uniform.
  • Attending department meetings as scheduled.
  • Consistent professional and positive working attitude and actions when communicating with guests and associates.
  • Flexibility to work in other positions/departments as the need arises.
  • Complying with sanitary, safety, security and emergency procedures.
  • Writing shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Performing any other duties / tasks as requested by management.

Tell employers what skills you have

Front Office
Upselling
Microsoft Office
Concierge Services
Written English
Cashiering
Customer Service
Service Excellence
Audit
Service Delivery
Hospitality

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