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Eldercare Programme Executive

1 month ago

Singapore Cheng Hong Welfare Service Society Full time
Roles & Responsibilities

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.


Responsibilities

Afterlife Memorial Service

  • Possess a good understanding of the Charity's programmes and services.
  • Handle the collection, cremation and burial of the deceased with the help of the external Funeral Director.
  • Create, maintain, and update accurate cases files and database of the Afterlife Memorial Service (AMS) members.
  • Handle AMS Hotline and follow up with cases reported from the Hotline.
  • Gather and prepare supporting documents for government agencies submissions.
  • Prepare monthly reports pretaining to AMS cases.
  • Require to be on standby for case activation on weekends and night.
  • Adhoc assistance in the Charity's events.

Requirements

  • Minimum Diploma in Social Work or related disciplines.
  • At lease 2 years of relevant experience.
  • Mature, independent and compassion in eldercare.
  • Good understanding of Social Service and VWO settings.
  • Proficientcy in relevant software applications for documentation and reporting.
  • Must possess own vehicle. Transport allowance will be provided.
  • Good command of spoken and written English and Chinese.



Tell employers what skills you have

Customer Retention
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Written English
Videography
Customer Experience
Customer Support
Customer Information
Customer Care
Microsoft Word
Customer Service
Case Management
Online Research
Customer Service Experience

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