Field Service Engineer
2 weeks ago
Job Responsibilities:
- Perform service, maintenance, commissioning, troubleshooting, installation, warranty repairs, and other specialized services on a full range of products.
- Conduct all service work to the highest standards in line with company policies, procedures, and industry best practices.
- Ensure all service tasks are carried out safely, efficiently, and with minimal callbacks or warranty claims.
- Complete detailed service reports after each service order or, for work lasting more than one week, submit reports on a weekly basis.
- Identify and promote additional services, parts, or products during fieldwork and provide feedback on potential opportunities to the service office.
- Oversee the work of subcontractors to ensure compliance with company standards.
- Share knowledge and experience with the service team through mentoring and training to foster team development.
- Maintain assigned service vehicles, tools, and equipment in proper working condition.
- Build and maintain strong relationships with new and existing customers to ensure the continued growth of the maintenance base.
- Uphold the highest safety standards on all job sites, ensuring safety protocols are followed by all personnel.
- Carry out other ad-hoc duties as required.
Requirements:
- NTC/Diploma in Building Services, Electrical, or Mechanical Engineering.
- At least 1 year of experience in the M&E industry, preferably with relevant exposure to data centers or mission-critical infrastructures.
- Proficient in executing preventive maintenance and troubleshooting at client sites.
- Service-oriented with strong analytical and problem-solving abilities.
- Resourceful, motivated, and equipped with strong leadership skills.
- Excellent interpersonal communication skills, with the ability to engage effectively with individuals at all levels.
Mentoring
Field Service
Preventive Maintenance
Troubleshooting
Team Development
Electrical
Building Services
Vehicles
Compliance
Warranty
Communication Skills
Excellent Interpersonal Communication Skills
Commissioning
Mechanical Engineering
Technical Support
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