Lactation Consultant

Roles & Responsibilities

About the Company

Hegen is a multi-award organization specializing in mother and baby products. Our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride creating innovative and practical solutions for time-strapped parents.

About the Role

We are seeking a passionate, nurturing and knowledgeable Lactation Consultant to join our dynamic team. You will be a vital member of Flegen (previously known as Hegen Lactation Centre) to empower mothers in their breastfeeding journey by providing end-to-end support, resources and guidance. In this role, you will collaborate with cross-functional teams to design unique customer journeys and cultivate a safe space for parents through dedicated service and trusted relationships. Join us in shaping the future of breastfeeding and elevate your career to global heights

Responsibilities

• Plan, organise and deliver lactation courses to expecting and breastfeeding clients
• Review, update and evaluate suitable educational materials to facilitate better content delivery
• Provide in-house consultation services to breastfeeding clients
• Conduct house visits for the provision of services when required
• Attend to clients with breastfeeding queries on social media platforms, walk-in consultations and other channels
• Assist the Marketing and Community team in providing relevant expert tips and responses on social media and ecommerce platforms
• Assist the Commercial team in selecting and promoting appropriate breastfeeding related supplies for retail sale and rental
• Participate in ideation sessions on new services, products or solutions to help breastfeeding mothers
• Create an environment that promotes learning for internal staff, partners and clients
• Promote breastfeeding and assist mothers in reaching their own breastfeeding goals

Requirements

• At least 5 years of clinical experience, specifically in the field of lactation
• Registered Nurse (RN) with the Singapore Nursing Board
• Certified Lactation Counselor
• Ability to develop relevant content for workshops and classes on lactation
• Experience and confident in delivering consultations one-on-one and in a large group
• Hands-on, collaborative and versatile
• Relevant teaching experience will be advantageous
• IBCLC certification will be advantageous
• Willing to travel to clients' residence for consultations
• Able to commit to 2 Saturdays per month

At Hegen, we are passionate about fostering an inclusive and collaborative work environment where every team member can thrive. We're committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Be part of our dynamic vision to impact 100 million mothers worldwide. Apply now and embark on an exciting career journey with Hegen You may send your resume and cover letter to careers@hegen.com.

Tell employers what skills you have

Communication
Customer Lifecycle Management
Adult Education
Creative Problem Solving Skills
consultation with the client
Healthcare Services
Product Marketing
Marketing Content Development
Public Speaking
Patience
Content Development and Strategy
Cultural Awareness
Community Consultation
Adaptable to Changes
Healthcare Consulting
Collaborative Learning

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