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Assistant Outlet Manager
1 month ago
The main responsibilities and tasks of this position are listed as, but not limited to the following:
- To ensure compliance with standard of service, operating procedures, and health/ safety regulations
- Assist Section Head in implementing business plans.
- Involved in staff control and handling people issues.
- Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
- Conduct daily shift meetings with the team.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Assist Section Head to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.
- Plan staff roster based on outlet’s operational requirements.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Section Head.
- Agree on and implement actions to make improvements to customer service.
- Ensure safe cash handling procedures are followed by the team.
- Develop a relationship with all guests to build repeated clientele internally and externally.
- Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
- Participate in meetings on financial, operational, and service.
- Monitor volume of business and related labor requirement forecast and control.
- Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
- Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
- Ensure that established control procedures, liquors’ law and regulations are followed.
- To perform any other duties that may be assigned by the Management.
Tell employers what skills you have
Leadership
Ingredients
Quality Control
Customer Experience
Literacy
Food Quality
Inventory
Purchasing
Compliance
Cashiering
Customer Satisfaction
HACCP
Customer Service
Loss Prevention
Scheduling
Hospitality
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