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Assistant Operations Manager

4 months ago


Singapur, Singapore MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD Full time
Roles & Responsibilities

Responsibilities

  • Implement clinic service SOP and improve patients service quality to meet customer satisfaction
  • Plan, coordinate, oversee the process of providing TCM services in the company
  • Liaise with clinic managers to monitor clinic overall management and track sales performance
  • Plan and participate in the training and development of clinical staff, monitor and track performance of clinical staff
  • Participate in strategic planning and business plans
  • Ensure smooth running of clinic operations
  • Handle, resolve and communicate complaints and incidents
  • Review and improve standards of medical services, innovate, and implement ideas
  • Conduct interviews and training for Patron Service Officers and Massage Therapists
  • Manage all company’s counter staff related matters including but not limited to: Roster/schedule
  • Research, propose & plan new treatment/clinic services & medical devices/equipment for clinic use.
  • Any ad hoc duties assigned according to business needs.

Requirements

  • Experience in TCM / Spa / Western Clinic /GP / Aesthetic
  • Min Diploma / Degree in any field
  • Good organizational and time-management skills
  • Ability to multi-task and perform well in stressful situations
  • Communication skills with customer service orientation
  • Meticulous with a keen eye for details
  • Works well independently and has strong operational skills
  • Develops strong relationships with co-workers and has strong leadership skills

Attractive remuneration package commensurate with relevant experience.

Only shortlisted candidates will be notified


Tell employers what skills you have

Ability to Multitask
Strategic Planning
Service Orientation
Budgets
Microsoft Office
Operational Excellence
Inventory
Recruiting
Traditional Chinese Medicine
Spa
Communication Skills
Customer Satisfaction
Human Resources
Customer Service
Scheduling
Financial Reporting
Management