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Club Residences Executive

4 months ago

Singapur, Singapore CAPELLA HOTEL, SINGAPORE Full time
Roles & Responsibilities

Position Overview

The Club Residences Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Senior Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.


The Role

  • Confirm reservation in system and review all noted information in trace, note and amenity reports
  • Prepare guest registration card and room key upon check in
  • Conduct group check-ins/outs
  • Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
  • Handle guest's complaint and inquiries and provide responses accurately
  • Build good rapport with all individuals including internal and external
  • Assist in making reservations such as walk in reservation
  • Present folio to guest and resolve and disputed charges

Talent Profile

  • Diploma in Hospitality Management
  • Minimum of 1 years' experience working in an upscale hotel or luxury residences
  • Willing to work flexible hours, including weekends and public holidays

Tell employers what skills you have

Front Office
Excellent Communication Skills
Interpersonal Skills
Inventory
Property
Accounting
Attention to Detail
Transportation
Opera
Communication Skills
Hospitality