Technical Support Specialist
3 weeks ago
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Our team is responsible for managing the Data for the research and trading. The Level 1 Technical Support role is critical, being the first point of contact for internal users experiencing technical issues or specific requests related to our data systems. This position requires excellent communication skills, rigour, organisation, strong attention to detail, and commitment to effective problem resolution
Your future role within QRT
- Receive and log tickets via our JIRA system
- Sort and classify tickets based on urgency, type (data requests, bugs, new features), and complexity to ensure efficient workflow management
- Redirect tickets to the appropriate Level 2 or Level 3 teams for specialized intervention
- Provide initial responses and basic troubleshooting solutions to users, according to established procedures
- Monitor the progress of tickets and ensure user satisfaction by verifying that all queries are resolved in a timely manner
- Participate in the updating and improvement of internal knowledge bases and documentation
- Gradually increase technical and operational knowledge to enhance autonomy in issues management
- Work closely with research and trading teams to deeply understand data needs and technical challenges
Your present skillset
- Be rigorous and organised
- Excellent written and oral communication skills in English
- Prior experience in a technical support role is an advantage
- Basic knowledge of ticket management systems like JIRA
- Team player with the ability to work effectively within a multidisciplinary team
- An interest in the financial sector and the ability to quickly learn industry specific technical concepts is preferable
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Tell employers what skills you have
Excellent Communication Skills
Technical Documentation
A+
Troubleshooting
Oral Communication Skills
Strong Attention To Detail
Autonomy
Hardware
Information Technology
Workflow Management
JIRA
Windows Operating Systems
Networking
Team Player
Customer Service
Technical Support
-
Technical Support Specialist
4 weeks ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Support Product Specialist
3 weeks ago
Singapur, Singapore PRISM+ Full timeWe are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system...
-
Technical Support Specialist
4 weeks ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Product Specialist, MPO
1 week ago
Singapur, Singapore TikTok Full timeTeam Introduction As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're...
-
Technical Support Specialist III
4 weeks ago
Singapur, Singapore Thermo Fisher Scientific Full timeKey responsibilities include, but are not exclusively: Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB). Partner with the central Global Technical Service (GTS) team and...
-
Software Support Specialist
3 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionRoles & Responsibilities: • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...
-
ROV Technical Specialist
4 weeks ago
Singapur, Singapore Royal Ocean Marine Full timeRoyal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a highly skilled (ROV) Technical Specialist to join our client's team. As a (ROV) Marine Technical Specialist, you will be responsible for providing expert technical support and guidance to ensure the smooth operations of marine...
-
Application Support Specialist
3 weeks ago
Singapur, Singapore Cognizant Full timeIf you have DevOps or software developer experience and you’re seeking a new role in Singapore, we want to hear from you. Cognizant is recruiting an Application Support Specialist, and the full-time role comes with an attractive salary and benefits package. As an Application Support Specialist, you will work closely with data and product owners to ensure...
-
Customer Support Specialist
3 weeks ago
Singapur, Singapore Siemens Healthcare Pte Ltd Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow...
-
Technical Specialist
4 weeks ago
Singapur, Singapore Royal Ocean Marine Full timeRoyal Ocean Marine is currently seeking a skilled Technical Specialist to join our client's team. As a Technical Specialist, you will be responsible for the design, installation, and maintenance of cable systems in the maritime industry. You will play a critical role in ensuring the smooth operation of cable systems and maintaining high standards of safety...
-
Technical Support
1 week ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeResponsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. Develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Study production recurring issues & incidents and...
-
Cycling & Technical Specialist - Singapore
4 weeks ago
Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full timeCycling & Technical Specialist - Singapore JOB SUMMARY A critical member of the team, the Service Technician balances a passion for people, a broad technical expertise, and excellence in retail practices. A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical...
-
Technical Support Manager
4 weeks ago
Singapur, Singapore Loftware Full timeRole Description: Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and...
-
Technical Support Manager
3 weeks ago
Singapur, Singapore Survitec Full timeVacancy Title : Technical Support Manager Vacancy Location: Senoko, Singapore Engagement Type: Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
-
► Technical Support Engineer
3 weeks ago
Singapur, Singapore Sheng Siong Full timeJob Description Provide technical support to end-users remotely, answer user's questions of both hardware and software issues.Prepare technical report on support issues, providing feedback and recommendations. Maintain and support IT equipment (e.g. laptops, desktops ,printer, network switch and etc.)On-the-job training will be provided Requirements Minimum...
-
Head, Technical Advisory Specialist
4 weeks ago
Singapur, Singapore Standard Chartered Bank Full timeRole Responsibilities Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.The team is client-facing and provides technical solution advisory on client implementation...
-
Support Engineer
3 weeks ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Provide technical support to customers regarding various technical issues. Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements....
-
Technical Support Engineer
4 weeks ago
Singapur, Singapore Idemia Full timeYou may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...
-
Enterprise Technical Support
2 weeks ago
Singapur, Singapore M1 Full timeJob Responsibilities/Requirements: Job Responsibilities Provide 24 X 7 technical assistance via phone, Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services Coordinate with other departments and handle internal escalations Attend to faults and escalate if necessary. Common...
-
Technical Specialist
3 weeks ago
Singapur, Singapore Wearnes Automotive Pte Ltd Full timeResponsibilities Perform diagnostic repairs Provide guidance to technicians on proper techniques in car troubleshooting Review diagnostic test results Requirements Relevant technical qualifications with minimum 5 years of car repairing experience Team player with strong technical knowledge and diagnostic skills Possess a valid Class 3 driving licence