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customer service agent
3 months ago
- Salary range: up to $4000, depending on qualifications and experience
- Duration of contract: 1-Year (likely to renew)
- Working hours: as per normal office hours
- Completion bonus: 1-Month (subject to company's discretion)
Responsibilities:
- Process customer orders/enquiries daily by Email, fax, or phone call.
- Coordinate and correspond to customer/sales on the sales order status.
- Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
- Handle export shipments for intercompany and direct overseas customers.
- Prepare the shipping document for local and export shipment.
- Support in investigations of internal / external complains to identify root cause and provide solutions.
- Ensure hazardous substance license from local customers are valid and adhere to the regulation set by NEA and SPF.
- Ad-hoc duties assigned by supervisor.
Requirements:
- At least a Diploma in any discipline with 3 years of relevant experience.
- Logistics knowledge and understanding import/export preferred.
- Handling chemicals documentations and deliveries.
- Able to work in a fast pace environment.
- High level of problem-solving skills; Organized, Quality / Meticulous.
- Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.
- Proficient in SAP.
EA Personnel Name: Cesky Ong Zhi RongEA Personnel No: R EA License No: 05C3451