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field service technician
3 weeks ago
CubePay has an immediate job opening for a "Field Service Technician" in Singapore. This crucial position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore who depend on our digital payment devices to accept cashless payments. If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.
About the Job
- The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.
Job Description.
- Required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices hardware, device software, and related networks.
- You will be on standby to respond to merchants requesting on-site technical support.
- You will be required to visit merchants to troubleshoot and solve their technical problems, as and when needed.
The Candidate
- You must have at least an ITE NITEC vocational qualification, its equivalent and/or higher.
- Valid Singapore Class 3 driving license or B2 motorcycle
- Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
- Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, and WIFI, etc).
- Able to be put on standby duty, including weekends and public holidays.
- An independent problem-solver, a pleasant personality, communicates well with customers, and a team player.
Compensation and Benefits : We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.
Interested candidates who wish to apply for the advertised position, please click "apply now".
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