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Japanese Guest Service Executive
1 month ago
With hotels worldwide, Hilton provides countless opportunities to offer exceptional experiences to travelers. From a warm welcome to unforgettable stays, we strive to delight our guests across various brands like Waldorf Astoria, Conrad, and DoubleTree.
If you're someone who values the impact of global travel, consider joining us as a Hilton Team Member. At Hilton, we never forget our mission: to bring joy to our guests, Team Members, and owners alike.
Responsibilities:
Assist Japanese-speaking guests for a memorable stayManage front desk operations efficiently
Enhance satisfaction scores for Japanese guests
Resolve customer complaints effectively
Conduct daily meetings and ensure smooth handovers between shifts
Stay updated on hotel services and local area attractions
Ensure fast and friendly check-ins and check-outs
Handle group arrivals and departures
Motivate staff and create a performance-driven environment
Participate in training programs to enhance skills
Handle payment transactions accurately
Ensure compliance with safety proceduresRequirementsQualifications:Ability to handle customers with patience and diplomacy
Strong mathematical and communication skills
Proficiency in English language
Keen observation skills in emergency situations
About Hilton: Hilton is a renowned hospitality brand offering a wide range of accommodations. With a vision to provide exceptional guest experiences worldwide, we are committed to creating memorable hospitality experiences every day. Our dedicated Team Members are the core of our success.
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