Infra Engr, Network

3 weeks ago


Singapore Singtel Group Full time

Responsibilities:

  • Participate in maintenance standby duty to cover 24x7 support on rotational basis preassigned by the team lead (L2)
  • Ensure SLA Level is achieved every single fault case
  • Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
  • Attend to daily call assignment when not in standby during office hours
  • Perform weekend or after office hours duty though not on standby if required
  • Attend to preventive maintenance not limited to hardware inventory
  • Follow up case from opening till closure
  • Update incident tickets properly and promptly
  • Get certifications required to support key customers
  • New assignment by Ops manager or TSM when needed
  • Provides level 1.5 Centralize technical support (Network, Cyber and Server) for all NCS clients

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 1-2 years experience as a Network Engineer or in a similar role.
  • Strong knowledge of networking protocols, technologies, and equipment (e.g., TCP/IP, LAN, WAN, routers, switches, firewalls).
  • Familiarity with network monitoring and management tools.
  • Experience with network troubleshooting, performance optimization, and security protocols.
  • Certifications such as CCNA, CCNP, or equivalent are highly desirable.
  • Strong analytical and problem-solving skills.
  • Good communication and collaboration abilities.
  • Ability to work independently and prioritize tasks effectively.
  • Flexibility to work outside regular business hours for network maintenance or incident resolution.


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