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Customer Service Officer

3 months ago

Downtown Core, Singapore Jenga Corp Pte Ltd Full time

Jenga Corp is one-stop professional services for global finance and fintech business and we are looking for a Customer Service Officer to support our Business Consultants.

Interested applicants MUST apply by resume and cover letter through emailing We MUST receive an email application from you in order to consider you.

About the role:

  • Provide administrative support to the Business Development team;
  • Manage client files and update information daily in accordance to the Company's policies and procedures;
  • Manage clients' onboarding;
  • Paperwork preparation for clients' bank account openings;
  • Paperwork preparation for clients' visa applications;
  • Research and identify Singapore governmental compliance updates and industry trends;
  • Develop marketing materials;
  • Following up with clients on necessary paperwork to ensure governmental compliance are met;
  • Managing specific clients

You should have:

  • Outstanding problem-solving skills;
  • Positive attitude, driven and ready to take on challenges;
  • Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
  • Ability to work independently, to take initiative and to overcome obstacles;
  • Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
  • High degree of flexibility in a demanding, fast-paced and frequently changing environment;
  • Strong service orientation in responding to customer needs;
  • Excellent oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing We MUST receive an email application from you in order to consider you.

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected start date for role: 01 August 2024
  • Expected salary: $2,500 - $3,500 per month