Assistant Supervisor

3 weeks ago


Singapore RMA CONSULTANTS PTE LTD Full time

Job Description

  • Assist in Associate training & on-boarding of Transcribing and QC
  • Assist Project Manager and Operation Manager to oversee the project from start to finish
  • Participate in project planning and coordinate project activities, resources and equipment
  • Prepare and maintain comprehensive project documentation (e.g. Standard Operating Procedure), plans and reports.
  • Ensure project team members comply to the operational policies, SOP and regulations.
  • Ensure all documents are up-to-date, accurate and properly filed.
  • Track and consolidate project progress (including justifications for potential delays) from all work steams
  • Track project milestones and deliverables. Ensure action items are acted upon in a timely manner.
  • Monitor and track project progress and handle any issues that arise. Report and escalated to management as needed.

Trainer

  • Conduct training to new transcribers or new candidates.
  • Coach the trainees to ensure they have achieved competency to do their work with 95% accuracy and speed.
  • Close monitoring and review the work of new trainees especially during the first 3 to 5 trips.
  • Review and update Training Documents.

Transcript Verifier

  • Key content verifier for completed script in English and/or Malay/Tamil languages.
  • When required by instruction from Client, attend meetings or event stand in for Court Hearing to answer questions with regard to the verified transcript(s).

Admin Duties

  • Support the Supervisor with the pre-transcription and post-transcription admin work, which includes completion of Delivery Orders.
  • Any ad hoc duties as assigned by the Supervisor/Management.

EA Personnel Name: Susan TeoEA Personnel No: R1328587EA License No: 93C4403



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