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Customer Service Officer

3 months ago

Ang Mo Kio New Town, Singapore CALLIOPE ADVERTISING AGENCY Full time
Job Responsibilities1. Handle customer enquiries via phone, email and chat tools in a professional and timely manner.2. Efficiently resolve customer complaints and issues to ensure customer satisfaction.3. maintain and update customer records in database.4. provide accurate information about products and services.5. co-operate with other departments to ensure smooth service delivery.6. assist in the development and implementation of customer service policies and procedures.7. identifies and escalates priority issues to appropriate channels.Qualifications1. Bachelor's degree in Business, Communications or related field preferred years of customer service or related experience.3. excellent communication and interpersonal skills.4. Ability to effectively multi-task and prioritise.5. proficient in Microsoft Office and customer service software.6. strong problem solving skills and attention to detail.7. ability to work independently and as part of a team.We offer1. Competitive compensation and benefits package. 2.2. Career growth and development opportunities.3. comprehensive training programmes.4. a supportive and collaborative work environment.5. flexible working hours and a customer-focused management approach.
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 13 June 2024
  • Expected salary: $3,800 per month