Patient Service Coordinator, Inpatient Wards
4 weeks ago
The Opportunity
We are looking for Patient Service Coordinators to manage and oversee ward operations and service implementation to patients and caregivers as well as to work with other functional department to manage and improve inpatient operations.
Responsibilities
- Manage roster planning and tracking of attendance.
- Develop and conduct staff orientation, induction and in-service training.
- Conduct competency and confirmation assessments.
- Ensure efficient and smooth daily operations.
- Perform charge reconciliation and force booking for outpatient appointments.
- Manage difficult situations and handling of feedback.
- Initiate / Involve at least 3 continuous improvement projects.
- Ensure roll call minutes are timely and accurately documented and distributed.
Requirements
- Diploma with 5 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, able to work with all levels of staff
- Strong passion to serve the patients
- Willing to work 2 rotating shifts, including weekends and public holidays
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