Senior Airport Operations Manager
1 month ago
Let your enthusiasm soar We are proud to be among the world's leading airlines. Our reputation is built on a history of success, a continuous dedication to our base in Hong Kong, and on delivering heartfelt customer service. All of this is achievable thanks to our skilled individuals who share our love for aviation and our goal to be the best. Our global team can unlock a world of possibilities for you. So, when you start with Cathay Pacific, it's just the beginning. You could go anywhere. Come aboard and uncover how far you can go.
Role IntroductionTo oversee and efficiently manage airport operations while adhering to established safety, security, and quality standards.
To provide top-notch operational and airport service experiences to ensure our customers always feel valued, irrespective of the situation.
To inspire our team and partners to embrace change, strive for excellence, leverage technological advancements, and represent the company's interests in the local community.
To offer mentorship and managerial support to designated Airport Operations Managers as needed.
Key ResponsibilitiesSafety First, Quality Always
- Rigorously enforce corporate safety, security, and quality policies to ensure full compliance with regulations and standards
- Achieve flawless operational integrity with zero safety issues and security breaches
- Foster a culture of safety and security, partnering with stakeholders in investigations and analysis
- Identify and mitigate safety and security risks for customers and employees
- Act as the Airline's Operational Duty Holder at the airport
Operational Excellence
- Lead the team to achieve error-free operational excellence, emphasizing safety management, on-time performance, and baggage handling
- Promote innovation to exceed standards, policies, and procedures
- Optimize resource allocation
- Promote and implement 'Best Practice'
- Ensure uninterrupted airport operations
- Resolve operational issues efficiently and in compliance with regulations
- Undertake additional tasks as necessary
Outstanding Product and Service
- Inspire the team to embody 'Service Straight From The Heart' for genuine connections and memorable customer experiences
- Pursue innovative technologies for customer experience enhancements
- Elevate airport lounge experience with a customer-centric approach
- Build loyalty with valued customers
Crisis Management Capability and Preparedness
- Develop capabilities for managing emergencies, accidents, and disruptions
- Plan, conduct exercises, and update contingency plans regularly
- Manage disruptions effectively
- Ensure customer care and communication during disruptions
Supplier Management
- Oversee supplier performance and subcontracting
- Set expectations and review performance regularly
- Implement action plans efficiently
People Development and Performance Management
- Lead, support, and motivate the team
- Participate in recruitment and selection
- Mentor and collaborate with direct reports
- Identify training opportunities and foster employee development
- Enhance communication and engagement with employees
Cost Efficiency
- Manage station budget and costs effectively
- Seek cost-saving opportunities
- Optimize property utilization
- Ensure cost efficiency without compromising service
Represent Cathay's Interests
- Engage with external stakeholders in the company's best interests
- Ensure compliance in airport-related affairs
Proactive Partnerships
- Communicate effectively with Head/Regional Office
- Collaborate on improvement initiatives
- Champion company initiatives
- Implement local strategies in line with directives
Key responsibilities and tasks for buddy airport(s):
Airport Performance
- Provide support during disruptions
Mentorship For Buddy Airports
- Mentor Airport Operations Managers
E&A
- Emergency and Accident response
Academic qualifications
- Minimum diploma in related field
- Desirable: Bachelors/Master's degree in relevant areas
Knowledge, skills, training, and experience
- Excellent command of English
- Minimum 5 years' experience in Customer Service leadership in travel industry
- Up-to-date knowledge of regulations
- Strong decision-making and interpersonal skills
- Customer-focused with negotiation abilities
- Budget management proficiency
- Global policy implementation experience
- Adaptability to change
Join the Cathay Pacific family and be part of a vibrant team culture at a top global airline. Enjoy travel discounts and career growth opportunities within the company.
We have other current jobs related to this field that you can find below
-
Senior Associate/ Assistant Manager, Airport
2 weeks ago
Singapore Changi Airport Group Full timeIf you have a strong interest in the aviation industry, want to be part of a team steering strategy planning and operational transformation, possess an inquisitive mind, and have prior experience in vendor and product management, this role is perfect for you.We work closely with internal and external stakeholders to identify painpoints, implement solutions,...
-
Airport Emergency Officer
2 weeks ago
Singapore Changi Airport Group Full timeYour MissionAs an Airport Emergency Officer (Specialist), saving lives and minimizing property losses are your core mission. Equipped with in-depth aviation firefighting skills, you are an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. Your responsibilities include ensuring the...
-
Airport Emergency Officer
2 weeks ago
Singapore Changi Airport Group Full timeResponsibilities: Perform rescue and firefighting operations during aircraft/domestic emergencies Operate sophisticated firefighting and rescue equipment and vehicles Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annuallyRequirements: Possess at least 3 GCE 'O' Level passes / NITEC Strong inclination...
-
Assistant Manager, Autonomous Systems Programme
2 weeks ago
Singapore Changi Airport Group Full timeThe Airport Operations Strategy & Transformation (AOST) team is the innovation pillar under Airport Management cluster to drive transformation for airport operations.We are seeking self-driven members to join our team. As part of an entrepreneurial team within an ops division, you would be given the autonomy to envision, define and deliver impactful...
-
Senior Associate/ Assistant Manager, Airport
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for a motivated individual with a strong passion to spearhead digital transformation initiatives for the Customer Experience (CX) team at Changi Airport Group (CAG). Your role requires an inquisitive mindset, dedicated to elevating passenger experience by leading the development of digital products and services.Job Responsibility Build the...
-
Manager, Learning
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for an energetic and motivated individual to join the Learning & Development team, under Airport Management cluster. He/she would be responsible to design, implement and evaluate relevant learning and development initiatives to support the cluster's business objectives.In this role, the individual would be expected to drive professional,...
-
Senior Associate/ Assistant Manager, Landside
2 weeks ago
Singapore Changi Airport Group Full timeWe are looking for motivated individuals to help enhance the competitiveness of Changi Airport's retail and service businesses. You will play an important role in supporting retail leasing, retail planning, management of leased spaces, tenant relationship and operations management, service performance analysis, operations policy formulations as well as...
-
Airport Station Manager
2 months ago
Singapore ASIANA AIRLINES, INC. Full timeRoles & ResponsibilitiesJob Description Managing overall flight operation Responsible for the services provided to the clients coordinating with the crew of the plane to ensure smooth operation of the flights making reports on a daily basis on the operations that take place in the airport station Responsible for security check of station and provide...
-
Senior Associate
2 weeks ago
Singapore Changi Airport Group Full timeThe Landside Concessions Division is responsible for the planning and development of the shopping and dining offerings at the public areas of Changi Airport's Terminals 1 to 4. The Division is also responsible for anchoring Changi Airport's positioning as a destination for families through its wide range of retail and dining offerings as well as...
-
Airport Representative
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesThe Airport Representative is responsible in ensuring that all hotel guests with transportation arrangements, flight details are recognized and assisted at the airport. This applies to both arriving and departing guests who will receive attentive service which includes luggage assistance, the processing of GST...
-
Singapore Changi Airport Group Full timeAn exciting opportunity awaits you in the Changi App (iChangi) team, which is the customer experience digital gateway of Changi Airport Group. Do you have a passion for great code? Are you driven to solve difficult engineering challenges? Do you work well with others? We want you. We\'re looking for candidates who are creative and have an open mind with...
-
Singapore Changi Airport Group Full timeAn exciting opportunity awaits you in the Changi App (iChangi) team, which is the customer experience digital gateway of Changi Airport Group. Do you have a passion for great code? Are you driven to solve difficult engineering challenges? Do you work well with others? We want you. We\'re looking for candidates who are creative and have an open mind with new...
-
Singapore Changi Airport Group Full timeAs part of Changi Airport Group's (CAG) dream to innovate, create an airport of the future and grow our business, CAG has various startups, ventures and initiatives (collectively simplified as 'startups') to facilitate and develop deep innovation capabilities to deliver the next generation customer experience and grow both our traditional and new revenues. ...
-
Singapore Changi Airport Group Full timeAs part of Changi Airport Group's (CAG) dream to innovate, create an airport of the future and grow our business, CAG has various startups, ventures and initiatives (collectively simplified as 'startups') to facilitate and develop deep innovation capabilities to deliver the next generation customer experience and grow both our traditional and new revenues. ...
-
Club Executive
1 month ago
Singapore Changi Airport Recreation Club Full timeRoles & ResponsibilitiesClub Executive (Club Operations & Human Resource), Changi Airport Recreation ClubChangi Airport Recreation Club was set up in 1990 as a club for staff members of the airport community and their families and friends. Located at Terminal 2, the Clubhouse provides recreational facilities and organises programmes and events.You will be an...
-
Club Executive
4 weeks ago
Singapore Changi Airport Recreation Club Full timeRoles & ResponsibilitiesClub Executive (Club Operations & Human Resource), Changi Airport Recreation ClubChangi Airport Recreation Club was set up in 1990 as a club for staff members of the airport community and their families and friends. Located at Terminal 2, the Clubhouse provides recreational facilities and organises programmes and events.You will be an...
-
Singapore Changi Airport Group Full timeAn exciting opportunity awaits you in the Changi App (iChangi) team, which is the customer experience digital gateway of Changi Airport Group. Do you have a passion for great code? Are you driven to solve difficult engineering challenges? Do you work well with others? We want you. We\'re looking for candidates who are creative and have an open mind with new...
-
Airport Manager
2 weeks ago
Singapore DRUK ASIA PRIVATE LIMITED Full timeManaging overall process of check-in counter, arrival, departure, ramp, cargo etc. Supervising ground handling companies to ensure compliance with company's SOPs and service standard Supervise and manage a team of 4 to 5 staff (operations and ticketing) to ensure efficient mending of counter operation and good customer service standard. Preparation for...
-
Director Airports Experience
2 months ago
Singapore STAR ALLIANCE (SG) PTE. LTD. Full timeRoles & ResponsibilitiesDirector Airports Experience Star Alliance is the world’s largest airline alliance.The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star...
-
Manager, Marketing Data Analyst
2 months ago
Singapore Changi Airport Group Full timeAn exciting opportunity is waiting for you in the newly set up Centre of Excellence (COE) Marketing Experimentation & Personalization team in Changi Airport Group. Our team supports the various marketing units in the area of MarTech and MarOps with the aim to drive more data driven and personalized marketing campaigns. You will be responsible for the...
