Assistant Director of Events,

4 weeks ago

Singapore Hilton Singapore Orchard Full time
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

An Assistant Director of Events is responsible for maximizing revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions. The person is knowledgeable on local market trends and competitor activities and would recommend strategic sales initiatives to win and maintain hotel's market leader position in groups, meetings and events.

What will you be doing?

As an Assistant Director of Events, you will be responsible for performing the following tasks to the highest standards:

Utilise knowledge of local and international market MICE and event contacts to drive and support business acquisition and conversion.
Ensure response to RFPs and guests' enquiries are followed up in a timely and accurate manner.
Work with all stakeholders to ensure support for business conversion, including follow up on leads' conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests' service.
Lead and guide events servicing team to ensure excellent event execution, accurate billing and Hilton Honors crediting.
Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post-show/ tradeshow event summary.
Prepare proposals and follow through from negotiation to actualisation of event and final bill settlement for groups and events.
Engage proactively with group and event organisers during group stay dates or event dates and gather feedback post event or group check out.
Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required.
Prepare and lead discussions in Pre-Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
Identify gaps in revenue contribution and recommend implementation of initiatives to mitigate shortfalls
RequirementsWhat are we looking for?

An Assistant Director of Events serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum 3 years' experience in a similar capacity or leadership position.
Good interpersonal, organizational and communication skills.
Passionate about delivering exceptional guest experience.
An innovative self-starter, with confidence and resilience.
Accountable and always positive in exploring alternatives and opportunities for better performance.
Focused on driving success for the hotel.
Flexibility to respond effectively with changes in business.
Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
An excellent team player who works well with different stakeholders to ensure success of hotel.
Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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