Networking Service Delivery Field Support Engineer
4 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.Are you ready to take the next step in your career?
The Networking Service Delivery Field Support Engineer (L2) is responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.What you'll be doing
- Provide maintenance support for security systems and tools, including firewalls and other security technologies, as per the maintenance contract requirements.
- Conduct security assessments and audits to identify vulnerabilities and provide recommendations for remediation.
- Perform system upgrades, patches, and backups to ensure the security systems are up-to-date and running efficiently.
- Provide incident response support, troubleshoot security incidents, and work closely with clients to resolve issues in a timely resolution.
- Implement security policies, procedures, and standards to ensure compliance with relevant laws and regulations.
- Collaborate with clients and stakeholders to ensure that security requirements are integrated into new projects and systems.
- Provide internal training and support to the team as part of knowledge sharing.
- Participate in on-call standby rotation to provide 24/7 support for incidents.
- Participate in regular operations review meetings, including operational issues, tickets review, etc.
Requirements:
- Minimum of 3-5 years of experience in network security, preferably in a maintenance support role.
- Strong technical knowledge of networking and operating systems, some experience with scripting languages and security tools.
- CCNA technical certification will be preferred.
- In-depth knowledge of network routing and switching technologies and protocols.
- Hands-on experience in firewall and VPN technologies such as Cisco ASA Firewall and VPN, Cisco ACS/ISE, Cisco ESA/SMA, Cisco WSA, Palo Alto firewalls, Checkpoint, Juniper, Fortinet firewalls, etc.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Availability to work extended hours and participate in on-call standby rotation.
- For Singaporean only
Skills Summary
Field Engineering, Incident Resolution, Information Technology Infrastructure Library (ITIL), Root Cause Analysis (RCA), Support Services, TroubleshootingWorkplace type:
On-site WorkingJoin our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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Singapore NTT Full timeContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
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