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Operations Training Associate, Fleet
5 days ago
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
- Design, plan, organize, or direct orientation and training programs for employees.
- Create training contents and work with operations stakeholders to inculcate and measure adherence to key process or change initiatives.
- Conduct specific training programs to help workers maintain or improve job skills.
- Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
- Assess employees skill levels according to expectations and determine need for retraining or intervention
- Gather feedback from staff and understanding staffs challenges and wants
- Organize team events
- Work on projects as Project Owner that potentially improve the department, understanding on product launch that directly affects the daily duties or procedures of First Mile Team
- Stakeholder management on product launch that directly affects the daily duties or procedures of First Mile Team
Requirements
- Diploma in any field
- Min. 1-2 years of relevant experience in conducting classroom trainings and developing course materials
- Preferably knowledgeable in customer service skills and experience in dealing with people at all levels
- Ability to work independently and keen interest in people development
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