Product & Operations Executive

1 month ago


Singapore Changi Recommends Full time

Job Description

  • Support the ecommerce site's operations by focusing on order fulfilment, managing product listings, and addressing customerinquiries.
  • Handle operational support tasks, including order processing, product listing operations, and managing customer inquiries andcomplaints.
  • Maintain positive customer relationships through email and phone communication.
  • Act as a liaison between suppliers and customers to ensure prompt service recovery and customer satisfaction.
  • Track, monitor, and manage customer feedback escalation by collaborating closely with customer service and relevantdepartments.
  • Develop and maintain proficiency in various systems used for ecommerce operations.
  • Recommend process improvements related to order fulfilment flow and operational/technical support flow.
  • Conduct regular stock-takes and manage product rates and inventory in collaboration with the Business Development (BD)team to keep product listings up to date.
  • Utilize WeChat to communicate with suppliers and merchants in China.
  • Prepare, verify, and reconcile sales order invoices.
  • Handle administrative duties to support both the product and retail teams.
  • Conduct User Acceptance Testing (UAT) for website development projects as needed.
  • Assist with administration, other responsibilities, and any ad-hoc duties assigned.

Job Requirements

  • Strong verbal communication skills.
  • Proficiency in Microsoft Word and Excel.
  • Meticulous, organized, and motivated team player.
  • Ability to remain contactable outside of regular office hours as necessary for unforeseen operational needs.
  • Comfortable working in a fast-paced environment.


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