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order fulfilment specialist

4 months ago

Yishun New Town, Singapore Yeap Medical Supplies Pte Ltd Full time

Salary: $2, $2,500.00 per month

Candidates who require work visa/permit need not apply.

Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly, handle and resolve customer inquiries, complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders and requests
  • Organize workflow to meet customer time frames
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Manage administration
  • Support, communicate and coordinate with Sales team and internal departments

Requirements

  • GCE 'N' or 'O' Level or equivalent
  • Bilingual in English and Mandarin to interact with Mandarin speaking customers
  • Experience in sales support / customer service would be an added advantage
  • Knowledge of customer service principles and practices
  • Customer Service Oriented
  • Dedicated team player with ability to work under pressure and deliver results
  • A meticulous and responsible employee
  • Able to work independently with minimum supervision
  • Knowledge of relevant computer applications
  • Able to work independently

Only shortlisted candidate will be contacted


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 June 2024
  • Expected salary: $2,000 - $2,500 per month