Field Service Engineer, Singapore

4 weeks ago

Singapore Danaher Full time

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible to addresses customer's concerns with urgency and respect to ensure the delivery of high-quality service. Provide primary field service support in SEA and technical support to fellow distributor service engineers and inter-departmental parties. This position is part of the customer support located in Singapore - Hybrid mode.

You will be a part of the service team and report to the Customer Support Manager SEA responsible for various service tasks and assignments and ultimately assist the team in increasing service revenue and reducing service costs. Manage Total Lab automation installation projects and communicate effectively with team members across shifts and application specialists to provide customer-centric service support. If you thrive in a fast- paced, supporting role and want to work to build a world-class customer support organization—read on.

In this role, you will have the opportunity to:

  • Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied while meeting internal KPI requirements
  • Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service-related activities
  • Provide remote support via IT tools and on rotation standby to support 24/7 service support
  • Manage on-hand inventories at a cost-efficient level
  • Monitor and track the on-hand inventory to achieve zero discrepancies
  • Inform service admin of the daily service calls and task arrangements for effective manpower management
  • Follow the quality and safety requirements while performing service tasks

The essential requirements of the job include:

  • Degree or equivalent in Engineering
  • Min 3 years experience in the same capacity in a MNC environment
  • K nowledge of lab exposure or experience

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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