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Patient Service Associate, Emergency Medicine

3 months ago

Singapore NG TENG FONG GENERAL HOSPITAL Full time

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Responsibilities- Register patients via phone and upfront enquiries- Collect payment/ deposits and provide Financial Counselling for admissions- Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients- Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients- Sort documents in preparation for dispatch to Medical Records Office (MRO)- Extend excellent customer service to patients and their relatives

Requirements- Minimum GCE N Levels with 1 year of working experience in customer service- Excellent interpersonal and communication skills, able to work with all levels of staff- Willing to work morning, afternoon and overnight shifts, including weekends and public holidays

About us:Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering "Incredible Care & Health, Together", reach out to us today.