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After Sales Support Executive

3 months ago

Singapore LX Pantos Singapore Pte Ltd Full time

Job Responsibility:

  • Act as customer's main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
  • Maintain good relationship with customer and related department.
  • Support bidding preparation process for successful RFQ process with customers.
  • Provide advice to related department to increase revenue generation from current business model.
  • Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
  • Proactive for troubleshooting and provide direction for global operation team.
  • Escalate customer's pain point and resolve the issues within timeline.
  • Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
  • Update SOPs regularly and share best practices sharing with team members.
  • Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
  • Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Requirements

  • GCE "O" level and above
  • Customer-oriented, responsible, positive and pro-active
  • Min. two years experience in logistic fields
  • Proficient in Microsoft Office
  • Highly adaptable and able to work under pressure in a fast-paced environment.
  • Able to start immediately
  • Only local need to apply

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