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Retail Sales Assistant

2 months ago

Singapore Läderach Chocolatier Suisse Full time

Brand Description:

Established in 1962, Läderach Swiss Chocolatier is a decade-long family business specializing in luxury Swiss chocolate with more than fifty years of brand history. The brand is managed by ROYAL INSIGNIA in Southeast-Asia.

Following the success of the chocolatier's first pop-up in Singapore during the 2017 Christmas season, Läderach has opened up its first brick and mortar in Singapore in 2019, marking the brand's first foray into Southeast-Asia.The brand has since established 4 boutiques in Singapore, with plans to further expand into other areas in the region.

Occupation Description:

The Retail Sales Assistant is responsible for achieving sales, delivering service and operations excellence. He / she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, he / she handles order fulfilment processes for customers in store.

He / she operates in a fast-paced, diverse and customer-centric store environment. As the first point-of-contact in store, he / she serves as the ambassador of the organization.

He / she is a highly motivated and service-oriented individual. He / she communicates well and thrives in a team environment.

Duties & Responsibilities:

  • Interact with customers to sell products and provide customer service
  • Attain and maintain required service standards
  • Respond to service challenges, e.g. handling customer queries and / or complaints
  • Provide supporting activities; i.e. invoicing, packing, replenishment, stock-receiving/taking
  • Maintain housekeeeping standards at the Boutique

Education & Qualifications:

  • Min ITE/ Diploma / Degree
  • Excellent communication and interpersonal skills
  • Able to converse fluently in English

Experience:

  • Prior experience in Retail/F&B sector is an added advantage

Additional Info:

  • 5 days work week (rotating off days, shifts)
  • Commission, benefits provided
  • Part time scheme available