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Patient Service Associate #jobsskillsfest24
4 months ago
Job Description:
- Performing visitor registration, concierge services, and information counter services
- Handling complaints/ feedback and resolving issues by performing service recovery
- Updating or escalating to Team Leader of any incident that occurred and steps taken to rectify issues
- Assisting in kiosk registration, queue management, entry and exit access via gantries
- Attending to patients/ visitors' inquiries and feedback
- Providing wayfinding and wheelchair assistance
- Ensuring work areas are in operation in accordance with assigned operating hours
- Retrieving and restocking wheelchairs at concierge area as well as information counters
- Performing any other relevant duties as and when assigned by the Superior
Working hours:
5 days work week, including Saturday, Sunday, and PH
AM shift: 7:30 am - 5:00 pm & 8:00 am - 5:30 pm
PM shift: 11:30 am to 9:00 pm
Midnight shift: 9:00 pm to 6:30 am