3 months Contract Temp Executive, Guest Service

5 days ago


Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

Contract period 3 months

Salary $12 per hr / Mon to Sun (as scheduled) 9am to 5pm/ 5 days per week including weekends and PH (2 days off per week)

Responsibilities:

  • 1.⁠ ⁠Look after the well-being of all guests from arrival until departure by:-Assisting residents with their check-in (via mobile app or kiosk)-Encouraging members to download the DiscoverASR app to explore and interact with the community-Explore the various functions of the app with residents-Mobile key, how to message Guards, make ancillary purchases (if available)-Handling guest queries-Facilitating communication and requests2.⁠ ⁠Ensure operational efficiency by:-Monitoring record of room availability using the hotel's property management system (PMS)-Ensuring that processes carried out adhere to corporate guidelines-Performing book-keeping activities whenever necessary-Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces-Handling walk-ins, emails, and phone inquiries-Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required3.⁠ ⁠Create an inclusive and collaborative community by:-Noticing guest preferences and managing their profiles-Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives-Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience.

Job Requirements:

  • Dynamic and self-motivated with excellent communication skills.
  • Passion for entrepreneurial, tech, creative, and collaborative communities.
  • Knowledgeable about current trends and happenings.
  • Detail-oriented with the ability to anticipate and react to guest needs.
  • Tech-savvy and adaptable to new systems and technology.

EA Personnel Name: Joyce Ng/EA Personnel No: R2095235/EA License No: 12C6253



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