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Beauty Store Manager

4 months ago

Singapore NOVELA INTERNATIONAL PTE. LTD. Full time

Achieve sales

  • Manage store's/outlet's sales performance.
  • Facilitate implementation of organisation strategies
  • Interpret information on sales goals and targets.
  • Communicate scheduled sales reports by organizational standards.
  • Facilitate implementation of organisation strategies Document sales transactions.

Deliver service excellence

  • Lead with service vision
  • Develop service operations.
  • Manage resources to ensure the smooth running of store operations.
  • Manage in-store service performance.
  • Optimise workforce for service excellence.
  • Manage partnerships for service excellence.
  • Develop a service recovery framework.
  • Analyse service quality and customer satisfaction.
  • Establish rapport and cultivate relationships with customers.

Deliver operations excellence:

  • Manage retail administration.
  • Define and allocate staff duties by operational requirements.
  • Control inventory
  • Manage and maintain store facilities.
  • Develop store security policies and procedures.
  • Coordinate crisis response and recovery activities by business continuity policies
  • Monitor merchandising presentation and visual display.
  • Maximise utilisation of retail space.
  • Promote compliance with corporate governance requirements.

Engage in innovation and productivity initiatives:

  • Lead and motivate the team to contribute to productivity improvement and innovation.
  • Conduct productivity diagnosis to recommend areas of improvement.
  • Develop an action plan to implement productivity and innovation initiatives.
  • Develop new products and/or services.

People Management:

  • Provide direction and guidance to team members
  • Promote workforce diversity.
  • Influence the team's decision-making
  • Contribute to recognition of team performance.

Manage customer order fulfilment:

  • Review customer satisfaction
  • Manage order processing, fulfilment and returns of customer orders.