Vice President, Client Solutions and Client Intelligence
5 days ago
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Vice President, Client Solutions and Client Intelligence.
Principal Responsibilities
- Lead for Serious complaints, maintaining oversight and driving team standards in the handling of serious complaints escalated to Customer Relations
- Acts as the escalation point of contact and Subject Matter Expert for regulatory complaint investigations
- Investigate and respond to serious customer complaints and provide suitable resolutions.
- Seek ways to improve the effectiveness of customer's interactions with HSBC, thereby reducing the volume and severity of complaints
- Identify and report complaints and other customer feedback trends which indicate where services or processes need review
- Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies
- To be an advocate of the Customer Relations team, building relationships with key stakeholders and raising the team profile
- Act as the voice of the customer during interactions with the business
- Develop and implement strategies to reduce the number of future complaints including Root Cause Analysis and identification
- Provide support and coaching to the Customer Relations Team Assistant Vice Presidents in handling Serious cases, taking ownership where required
- Ensure that the team adhere to prevailing data standards, policies and regulations and uphold the required standards when interacting with regulatory bodies
- Actively participates as a Training and Education guide for the frontline, developing key relationships with assigned buddy Branches and Contact Centre teams
- Devise actions and initiatives to drive a culture of accurate and up-to-date complaint logging in the organization with a specific focus on Root Cause Analysis identification
-
Singapur, Singapore HSBC Full timeSome careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...
-
Client Solutions APAC
2 weeks ago
Singapur, Singapore iCapital Full timeiCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets...
-
Client Solutions APAC
2 weeks ago
Singapur, Singapore iCapital Full timeiCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets...
-
Vice President, Client Onboarding Transformation
2 weeks ago
Singapur, Singapore MUFG Bank, Ltd., Singapore Office Full timeVice President, Client Onboarding Transformation page is loaded Vice President, Client Onboarding Transformation Apply locations Singapore Office Marina One time type Full time posted on Posted 30+ Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG),...
-
Vice President, Client Onboarding Transformation
2 weeks ago
Singapur, Singapore MUFG Bank, Ltd., Singapore Office Full timeVice President, Client Onboarding Transformation page is loaded Vice President, Client Onboarding Transformation Apply locations Singapore Office Marina One time type Full time posted on Posted 30+ Days Ago job requisition id -WD Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the...
-
Client Solutions APAC
2 weeks ago
Singapur, Singapore iCapital Network Full timeiCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets...
-
Client Solutions APAC
2 weeks ago
Singapur, Singapore iCapital Network Full timeiCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets...
-
Vice President Client Management.
2 months ago
Singapur, Singapore PCCW Full timeVice President Client Management VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets....
-
Vice President Client Management.
4 weeks ago
Singapur, Singapore PCCW Full timeVice President Client Management VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets....
-
Singapur, Singapore JPMorgan Chase & Co. Full timeHarness your expertise to shape robust cybersecurity strategies and safeguard critical assets. Your leadership will be pivotal in enhancing our resilience against evolving global cyber threats. As a Cybersecurity Intelligence Vice President in Cybersecurity & Tech Controls, Intelligence Operations, you will play a critical role in safeguarding the firm's...
-
Singapur, Singapore JPMorgan Chase & Co. Full timeHarness your expertise to shape robust cybersecurity strategies and safeguard critical assets. Your leadership will be pivotal in enhancing our resilience against evolving global cyber threats. As a Cybersecurity Intelligence Vice President in Cybersecurity & Tech Controls, Intelligence Operations, you will play a critical role in safeguarding the firm's...
-
Vice President Client Management(Commercial).
2 months ago
Singapur, Singapore PCCW Full timeVice President Client Management(Commercial) VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability...
-
Vice President Client Management(Commercial)
2 weeks ago
Singapur, Singapore PCCW Full timeVice President Client Management(Commercial) VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets....
-
Vice President Client Management(Commercial).
4 weeks ago
Singapur, Singapore PCCW Full timeVice President Client Management(Commercial) VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability...
-
Cyber Intelligence Vice President, Supply Chain
2 months ago
Singapur, Singapore JPMorgan Chase & Co. Full timeHarness your expertise to shape robust cybersecurity strategies and safeguard critical assets. Your leadership will be pivotal in enhancing our resilience against evolving global cyber threats. As a Cybersecurity Intelligence Vice President in Cybersecurity & Tech Controls, Intelligence Operations, you will play a critical role in safeguarding the firm's...
-
Cyber Intelligence Vice President, Supply Chain
4 weeks ago
Singapur, Singapore JPMorgan Chase & Co. Full timeHarness your expertise to shape robust cybersecurity strategies and safeguard critical assets. Your leadership will be pivotal in enhancing our resilience against evolving global cyber threats. As a Cybersecurity Intelligence Vice President in Cybersecurity & Tech Controls, Intelligence Operations, you will play a critical role in safeguarding the firm's...
-
Vice President
2 weeks ago
Singapur, Singapore NTT Limited Full timeVice President - Head of Consulting (APAC) page is loaded Vice President - Head of Consulting (APAC) Apply locations Kallang, Singapore time type Full time posted on Posted Yesterday job requisition id R Want to be a part of our team? The main objective of the Vice President, Consulting is to enable and oversee the execution of the consulting services...
-
Singapur, Singapore United Overseas Bank Full timeVice President, Senior Client Advisor, Privilege Reserve Posting Date: 16-May-2023 Location: Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...
-
Singapur, Singapore United Overseas Bank Full timeVice President, Senior Client Advisor, Privilege Reserve Posting Date: 16-May-2023 Location: Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...
-
Client Solutions APAC
2 months ago
Singapur, Singapore iCapital Full timeResponsibilities Support the Head of Client Solutions Asia Pacific in executing the business development strategy for the region with a focus on Wealth- and Asset Managers. Develop and manage a robust and sustainable pipeline of prospective clients. Nurture strong relationships with clients and prospects, working through complex negotiations through a...
