Guest Service Executive

2 weeks ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY


He / She will be responsible for supervising, coaching and coordinating activities of the Food Servers as well as looking into the comfort and dining experience of guests.

He / She will also handle guests' complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES

  • Open and close shift in accordance with the manager's checklists.
  • Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.
  • Supervise and coach all associates in accordance to Marriott training programme.
  • To ensure enough staffing for the operation in all outlets.
  • To ensure smooth operation in all areas.
  • To ensure proper cashiering and billing procedures are adhered to.
  • To help the assistant manager in generating all necessary micros reports for outlets.
  • To supervise closing checklist for bartenders.
  • To conduct opening inventory and closing inventory of wines.
  • To ensure accuracy of associates' float money stored in safe deposit box.
  • Check and oversee cashiers' closing duties and ensure accuracy.
  • Ensure efficient scheduling and represent the outlets for all day to day operations.
  • Responsible for updating Leaves / PH / MC of all associates daily.
  • To conduct 15 minutes training to all associates on a daily basis.
  • Maintain all S.O.P. and L.S.O.P.
  • To conduct a proactive preventive maintenance inspection on a monthly basis.
  • Promote inter-departmental relations through candid communications channels.
  • To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.
  • To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.
  • To take charge of assignment planning and schedule associates for their meal breaks.
  • Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.
  • Understand and teach empowerment principles to ensure guests' satisfaction.
  • To LEAD BY EXAMPLE and have a "hands on"approach to motivate our associates to excel.
  • Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
  • Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.
  • Don't expect, inspect.
  • Be an aggressive Team player and have always "CAN DO ATTITUDE"
  • Cash/Bank Handling
  • Process all payment methods in accordance with Accounting procedures and
policies.

  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • At least 1 year of relevant supervisory experience
  • Good interpersonal & communication skills
  • Meticulous and attentive to details
  • Good team player and team builder
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.

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