Field Service Engineer 1

2 weeks ago

Singapore Lam Research Full time

The Group You'll Be A Part Of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.

We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.


The Impact You'll Make


Responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites.

Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What You'll Do

  • Install and/or relocate equipment at customers' sites. Conduct associated startup, cut over and checkout activities on the newly installed systems
  • Provide warranty tool support or paid service for outofwarranty tool by performing onsite preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
  • Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, subassemblies, systems, and subsystems
  • Carry out Tier 2 process qualification work
  • Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
  • Professionally represent the company to the customer. Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified
  • Develop good customer relations during installation and execution of service contracts
  • Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for

Who We're Looking For

Minimum Qualifications:

  • Engineering degree with no previous professional experience; or equivalent work experience (3 to 5 years' handson experience in troubleshooting Deposition/Etch equipment)
  • Selfstarter who can work independently and has a deep desire to learn and grow with the Company
  • Strong interpersonal and communication skills
  • Able to actively engage customers on technical solutions
  • Willing to support short term, overseas assignment
  • Able to work swing shift (Tues
  • Sat and/or Wed
  • Sun)
  • Able to perform rostered 24/7 on call standby duty for a week

Preferred Qualifications

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Prior experience working in electronics field a plus.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problemsolving skills.

Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

  • Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of onsite collaboration with colleagues and the flexibility to work remotely and fall into two categories
  • Onsite Flex and Virtual Flex. 'Onsite Flex' you'll work 3+ days per week onsite at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 12 days per week onsite at a Lam or customer/supplier location, and remotely the rest of the time._

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