Regional Vice President

2 weeks ago

Singapore Hyatt Hub ASPAC Full time
Summary

Role Summary**RVP S&M, South East Asia, is responsible for the sub region's total revenue generation, brand integrity, clarity, loyalty and development. The position strategically coordinates the detailed planning and execution of the sub-regional S&M Team and the ASPAC Commercial Services team in order to maximize Brand Value, Revenue per available Room, grow market share and create loyalty and advocacy for our brands.

Experience

  • 15 to 20 years of sales and marketing experience
  • Interaction with and understanding of diverse cultures
  • Proven track record of leading successful teams and achieving designated goals and objectives
  • Proven track record of developing and nurturing colleagues
  • Successful engagement with corporate and hotel teams, owners and their representatives
  • Business planning, budgeting and oversight

Job Scope

OVERALL

  • Senior leader ensuring the company's higher purpose based on Care remains the guiding light for all activities.
  • Identify and understand the objectives, issues and opportunities faced by the subregion and develop strategy to meet strategic priority goals, seize opportunities, overcome challenges.
  • Prioritize activities that will create maximum impact on brand value, management fees, hotel profitability and consumer, associate and owner engagement and satisfaction.
  • Ensure subregional S&M strategy is aligned with the overall company strategic priorities
  • Coordinate and guide the preparation of the function's budget.
  • Ensure that the Area and Hotels are equipped with strong and adequate sales, revenue and marketing resources, strategies, training and tools to maximise efficiency and productivity and achieve rate, occupancy, revenue and brand goals.
  • Provide proactive sales, digital, marketing, revenue management, pricing and distribution support to new and transition hotels to aid speedy ramp up
  • Support existing hotels directly or through Area teams when performance rectification is required.
  • Ensure the smooth transition and implementation of new tools.

MARKETING

  • Support for brand and marketing initiatives roll out through the subregion.
  • Assist Feasibility and Development with Sales and Marketing data / info for new properties and acquisitions within the subregion

SALES AND MARKETING OPERATIONS

  • Accountable for the achievement of the concerned hotels' revenue targets in particular, Rooms and Events and ensure prioritized hotels meet/exceed revenue targets each year.
  • Implement a process to proactively assess and diagnose distressed hotels within the region and work with counterparts to improve performance
  • Provide strategic guidance to hotels in addressing any foreseeable shortfall on a timely basis
  • Responsible for developing strategies to segment, target and attract the most profitable Rooms and Events business together with Hyatt Sales Force and hotel sales teams
  • Support the implementation of sales and marketing training programs and tools for Hotel Director of Sales & Marketing, and their key team members to drive awareness and business, improve performance and raise the level of sales expertise within the region.
  • Support the development of a performance driven IC program for the region
  • Support hotels recruit, develop and retain key S&M talents
  • Support Envision sales system utilization in the region with support from IT and Corporate
  • Responsible for and continuously improve the process to support new hotel openings within the region and work with counterparts to ensure and improve ramp up performance
  • Support the Archer process in the region

REVENUE

  • Responsible for the achievement of RevPAR and RGI performance targets in the region, and provide strategic guidance to hotels in the execution of strategies as required
  • Guide areas and hotels on relevant pricing strategies and rate parity for Rooms
  • Support pricing for Events and F&B when needed
  • Guide areas and hotels in optimizing forecasting accuracy
  • Provide guidance to maximize performance in any regional or area promotions, special offers, and other revenue management programs
  • Support Revenue training initiatives
  • Partner with internal resources to understand and support the technical aspects of the interfaces required between Revenue Management System and all Hyatt Property Management Systems. Maintain a working knowledge of the performance of the system.
  • Strengthen and understand the distribution channel mix, trends and landscape in the region in order to build strategy that will drive business to proprietary and the most relevant, costeffective channels.

PRE-OPENING AND TRANSITIONS
Collaborates with the Director of S&M Openings and Transitions as follows:

  • Oversee and provide sales, marketing and revenue strategy and support to facilitate smooth opening for both new and takeover hotels following the preopening check-list.
  • Ensure SMR organization and activities align with the strategy.
  • Support hotels with

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