Customer Sales Consultant

2 weeks ago


Singapore FWD Insurance Full time

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.


In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers.

To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan.

Whatever their preference, we believe insurance should be simple, reliable and convenient.


Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.


PURPOSE


Promote the image of the company by providing and delivering competent, efficient and quality customer services at service standard levels above the peers in the market.


KEY ACCOUNTABILITIES- Make outbound Calls to customers to promote Company products and achieve set target by TL- Call customers from daily assigned leads to sell company products- Share promotions /benefits/features of plans that customer might need assistance in- Ask relevant questions to understand and assess customer needs to decide on the products to cross-sell/upsell to customers Ensure accurate data entry of call results in CRM Be the first point of contact when customer calls in (Inbound)- Able to assist customer by checking in CRM on the details- Intercept and respond to customer complaints or concerns with products /systems /etc and seek to resolve the problem by escalating to the relevant department after attempting to understand the scenario from the customer- Develop relationship with customers to maximise Renewal/Retention and Sales Potential and to ensure total customer satisfaction.

QUALIFICATIONS / EXPERIENCE- GCE 'O' Level / Diploma holder- At least - 3 years of experience in the front line customer service/sales support function preferably in general or life or both insurance industry- Preferably possess relevant insurance certifications

KNOWLEDGE, SKILLS & ABILITY- Excellent verbal and written communication skills- Able to handle multiple tasks simultaneously- Work as a team member in a team environment- Familiar with a wide range of personal insurance products- Proficiency in MS Office skills and generally tech-savvy- Positive and driven work attitude- Able to work independently and within a team
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