Student Services

2 weeks ago


Singapore TMC ACADEMY PTE. LTD. Full time

Shift Work:
Monday to Friday - Shift 1: 8.30am to 6pm, Shift 2: 10.30am to 8pm

Requirements:

  • At least a diploma and a minimum of 2 years student services experience in private education.
  • Experience in managing timetables, organising study materials and handling more than 1 programme level i.e. Diploma, Higher Diploma, Degree level
  • Able to work independently with little guidance
  • Ability to work with a sense of urgency and think on your feet.
  • Demonstrate leadership abilities
  • Well spoken and written English & Chinese (You must communicate with international students & parents)
  • Good organization skills and Willing to take initiative
  • Familiar with Microsoft Office and technology
  • A flexible approach to working hours is necessary as some activities may require an extension of working hours
**Job Responsibilities:

Student Services Function:

  • Provide service at the student reception counter and direct enquiries to the relevant departments
  • Answer phone calls and attend to walkin customers / parents / guardians
  • Oversee and ensure smooth operations of the department
  • Management of parentteacher meetings
  • Attend meetings and review executives KPIs and performance
  • Work with HOD to review department's Operating Procedures
  • Complete any service recovery and other customer related issues
  • Attend to students reporting to the school for classes
  • Arrange counseling and prepare warning letters where necessary
  • Liaise with Teachers on student progress reports
  • Work with the relevant departments to ensure student movement, withdrawal or transfers are completed smooth
  • Arrange placement tests and liaise with teachers on the marking and marketing agents for follow up actions
  • Organise and execute Graduation ceremony
  • Liaise with finance to ensure payment of study materials are made
  • Liaise with other departments to ensure student issues are handled on time

Student Admission Functions:

  • Advise students regarding payment of fees options.
  • Manage and handle all interaction with the Immigration and Checkpoints Authority of Singapore (ICA) regarding all student matters
  • Purchase insurance fee protection scheme for all students
  • Brief international students upon their arrival
  • Monitor and review student passes and FPS
  • Assist in all internal assessments and audits.
  • Ensure the workflow in the Admission Dept is being completed in a timely manner and that there is a smooth workflow into Student Services Dept.
  • Monitor the processes followed by the SS teams to ensure that TMC policies and procedures for Student Services are observed.
  • Monitor the student file tracking system to ensure that student files are not lost or misplaced.
  • Any other duties as assigned by your Supervisor

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