Data Centre Operator

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer s responsible for managing tickets of low to high complexity.

Stakeholder engagement

l Internal:
engage with internal services engineering team, receive instructions, and manage escalation of incidents as necessary following agreed procedures.

External:

proactively act as first-line technical support for clients and monitoring platform (including call handling, ticket creation and logging and the analysis, assignment and escalation thereof).


Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

  • Demonstrated work experience in Data Centre Operations
  • Demonstrated experience required in Engineering function within a medium to large ICT organization
  • Demonstrated experience of Managed Services
  • Demonstrated working knowledge of ITIL processes
  • Demonstrated experience working with vendors and/or 3rd parties

  • Data Centre Operations Specialist

    2 weeks ago

    Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesSmart IMS Inc offers digital technology & cloud transformation, application & infrastructure management services, unified communications, and insurance implementation to customers worldwide. As a trusted partner of leading MNCs and holding certifications from Microsoft, Oracle, and AWS, Smart IMS is looking for a Data Centre...

  • Data Centre Operations Director

    2 weeks ago

    Singapore Macdonald & Company Full time

    Location:SingaporeSalary:Base salary plus bonus and benefitsJob Type:PermanentReference:65059Job Summary:**Data Centre Operations Director - Singapore

  • Engineer, Data Centres

    2 weeks ago

    Singapore Macdonald & Company Full time

    Location:SingaporeSalary:S$6,000Job Type:PermanentReference:71701Job Summary: A leading Data Centre developer, owner-operator is in search of several Engineers to join their team on a full-time basis in Singapore.As an Engineer, you will play a crucial role in ensuring the smooth and efficient operation of data centre facilities. You will be responsible for...

  • Data Centre Engineer

    1 month ago

    Singapore FRONTIER FORCE TECHNOLOGY PTE LTD Full time

    Roles & ResponsibilitiesAs a Data Centre Engineer, you will play a crucial role in ensuring the efficient operation and maintenance of data center infrastructure. You will be responsible for the installation, maintenance, and troubleshooting of hardware and network equipment, as well as providing support to ensure uninterrupted data center operations ...

  • Data Centre Operation Engineer

    2 weeks ago

    Singapore NOBILITY PLACEMENT SERVICES PTE. LTD. Full time

    Bachelor's degree in IT, Computer Science or equivalent Must have minimum 15 yrs of experience in Daily check on data centre facility and equipment (ISEMS, CCTV system, Aircon, UPS and electrical systems), Experience in following up on incidents and liaise/escort with vendors for fault resolution Experience in Conducting annual data centre physical inventory...

  • Data Centre Engineer

    2 weeks ago

    Singapore EPSILON TELECOMMUNICATIONS (SP) PTE. LTD. Full time

    The role of a Data Centre Engineer will be responsible for:Data Centre Facilities Management Perform monitoring for all Data Centre Facilities infrastructure (Generators, UPS, CRAC units, Fire suppression gas, etc) to ensure Data Centre is in normal operation. Ensure all Data Centre Facilities infrastructure (Generators, UPS, CRAC units, Fire suppression...

  • Data Centre Engineer

    4 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Ensure smooth operations and maintenance of the data centre and command centre infrastructure, and play a critical role in ensuring the reliability, performance, and security of our data centre and command centre infrastructure.Responsibilities: Supervise the overall maintenance to ensure works are performed in accordance...

  • Data Centre Engineer

    4 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Ensure smooth operations and maintenance of the data centre and command centre infrastructure, and play a critical role in ensuring the reliability, performance, and security of our data centre and command centre infrastructure.Responsibilities: Supervise the overall maintenance to ensure works are performed in accordance...

  • Regional Data Centre Director

    2 weeks ago

    Singapore AIRTRUNK SINGAPORE PTE. LTD. Full time

    AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.Having...

  • Data Centre Operator

    2 weeks ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12 months contract assigned to our clientsWork Location: near Commonwealth MRTSalary Range : $3,500-$4,500Job Description: Service Desk Experience ServiceNow Experince Ensure smooth 24×7 running of the operations Plan, coordinate and support Operations related activities Overseeing and/or resolving all onsite operational incidents and major issues...

  • Data Centre Engineer

    4 weeks ago

    Singapore WSH EXPERTS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Provide technical support to a 24x7 operating Data Centre including the operation, maintenance and repair of all critical equipment and systems. Monitor the performance and availability of IT services Processing of production jobs Assisting in monitoring and escalation of incidents related to computer hardware,...

  • Data Centre Engineer

    4 weeks ago

    Singapore WSH EXPERTS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Provide technical support to a 24x7 operating Data Centre including the operation, maintenance and repair of all critical equipment and systems. Monitor the performance and availability of IT services Processing of production jobs Assisting in monitoring and escalation of incidents related to computer hardware,...

  • Data Centre Engineer

    2 weeks ago

    Singapore U3 Infotech Pte Ltd. Full time

    Job ObjectivesTo assist day-to-day operations for related Data Centre network activities, such as support & project roll-out.Key ResponsibilitiesTeam player to assist the Team in related Data Centre network setup and support, which include the following:Data Centre networkCisco routers & switchesFirewall, not limiting to Palo Alto, Fortinet, & CheckpointF5...

  • Data Centre Operations Specialist

    2 weeks ago

    Singapore Smart Information Management Systems Pte Ltd Full time

    A- Posted by Anusha Ganta Senior Talent Acquisition Specialist Exciting news for Data Centre Operations Specialists based in SingaporeResponsibilities:Designing, configuring, and implementing data center infrastructure components such as structured cabling, open frame, PDUs, patch panels and power cabling work.Installing and provisioning hardware and...

  • Data Centre Operator- 12 Months and Extendable

    2 weeks ago

    Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    Responsibilities To manage the overall availability and uptime of the Data Centres To manage the Data Centre surveillance system To manage the Data Centre physical access and control To manage the Data Centre space, power and IT inventories To manage the Data Centre data structured cabling works To define control process to ensure the team follow the control...

  • Data Centre Operator

    2 weeks ago

    Singapore D L RESOURCES PTE LTD Full time

    Responsibilities:You will join a team of computer operators, performing 24 x 7 shift duty on rotation,responsible for running day-to-day computer operations and performing helpdesk functionsin our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT,etc, running Production and Development environmentsYour responsibilities...

  • Operations Executive for North Sector Data Centre

    2 weeks ago

    Singapore Security Xchange LLP Full time

    Job Title Operations Executive for North Sector Data CentreJob Type Full timeRequired Position OELocation NorthNearest MRTJob Site Type Data CentreShift DayStart Time 06:30End Time 18:30Salary Pay GrossPayment Rate MonthlyRequirements:5656 work daysExperience with Data Centre will be advantageFresh SSO welcome to apply Good for officers living around Ang Mo...

  • Data Centre Principal Engineers

    4 weeks ago

    Malaysia - Singapore Alphasearch Full time

    Job descriptionPrivate Equity-backed Data Centre Developer/Operator Market Coverage: Singapore & SEA Location: Singapore / Malaysia The CompanyHeadquartered in Singapore, whilst enjoying the capital support of a noted Private Equity Real Estate (PERE) platform, the company is poised for growth across SE Asia with respect to its development, operation, and...

  • Data Centre Principal Engineers

    3 months ago

    Malaysia - Singapore Alphasearch Full time

    Job descriptionPrivate Equity-backed Data Centre Developer/Operator Market Coverage: Singapore & SEA Location: Singapore / Malaysia The CompanyHeadquartered in Singapore, whilst enjoying the capital support of a noted Private Equity Real Estate (PERE) platform, the company is poised for growth across SE Asia with respect to its development, operation, and...

  • Data Centre Principal Engineers

    7 days ago

    Malaysia - Singapore Alphasearch Full time

    Job descriptionPrivate Equity-backed Data Centre Developer/Operator Market Coverage: Singapore & SEA Location: Singapore / Malaysia The CompanyHeadquartered in Singapore, whilst enjoying the capital support of a noted Private Equity Real Estate (PERE) platform, the company is poised for growth across SE Asia with respect to its development, operation, and...