Trainee - 12 Months' Contract - E-client Services

2 weeks ago

Singapore Société Générale Full time

Responsibilities:

  • Onboard clients on vendor platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) and monitor requests products covered: OTC Fixed income, Currencies and Commodities
  • Act as a control for new client onboardings ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our epricing offer
  • Act a primary point of contact for etrading queries for internal users and for external SG clients
  • Maintenance of existing client base and updating trading setups when necessary
  • Administrate credit limits
  • Work closely with Front Office in improving security, efficiency and clients' satisfaction in our internal processes
  • Support the rollout of SG's Single Dealer Platform in Asia
  • Troubleshoot client queries on their FX, Fixed Income, Rates, and Commodity deal processing on electronic trading platforms
  • Liaising with vendors on issues/queries related to their platforms
  • Escalate issues to our internal Technology team with proper feedback and ensure follow up of the outages
  • Internal communication on various topics with Sales, Trading teams, COO, Risk, Technology, Middle/Back Office
  • Work closely with other regions to coordinate global initiatives or implement new global guidelines
  • Ensure follow the sun model is well followed global hotline and global mailboxes
  • Monitoring of price distribution, incidents and trading limits
  • Assist and participate in new initiatives related to the development of the electronic offer

Profile required:

Academic Background And Certifications, Experience

  • Bachelor's degree in any field. Fresh graduates welcome to apply
  • Previous internship experience in an Investment Bank is a plus
  • Knowledge in financial products (OTC fixed income, currencies and commodities) is a plus
Operational Skills

  • Attention to details and multitask skill being able to handle and prioritize between different topics is crucial
  • High level of energy and reactivity required for handling day to day issues efficiently
  • Comfortable working in a fastpaced environment and able to react quickly and accurately to incidents and urgent queries
  • Ability to work under pressure as you will be working in a dealing room environment
  • Excellent communication skills as you will be working on daily basis with front office staff and external SG CIB clients. You must be able to communicate confidently with them
  • Excellent interpersonal and communication skills, strong sense of clientorientedness, and flexibility are essential requirements
  • The position requires effectiveness, strong team spirit and eagerness to learn
  • Fluent in written and spoken English

Business insight:

Company Description

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years.

With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis.

Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.


Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services.

Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description


Societe Generale Corporate & Investment Bank "SG CIB" offers different products (FX Spot & Derivatives, Fixed Income, Commodities and Structured Products) to our clients for electronic execution and through various platforms.

SG CIB works with vendors, recognized for their multi-bank systems and client footprints. SG CIB also promotes and supports its Single Dealer Platform.

As part of the Client Lifecycle, Integration and Care "CLIC" department, the e-client services team is responsible for onboarding clients in Asia Pacific region on our electronic offer and making sure that the client experience is smooth and efficient.


The team also acts first point of contact for clients using our electronic execution capabilities and is responsible for troubleshooting and coordinating for issues resolution within our organization.

This responsibility also extends to providing accurate feedback and visibility to our clients and front office.

In addition, the E-client services team works closely with the Sales to assist them in developing our electronic client footprint in the APAC region.

Our focus and commitment to our clients are key to our success.

  • We are an
-
equal opportunities employer and we are proud to make diversity a strength for our co

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