Storage/backup Service Manager

2 weeks ago

Singapore Crédit Agricole CIB Full time
Job description

Business type:

  • Types of Jobs
  • IT, Digital et Data

Job title:

  • Storage/Backup Service Manager (Ref 57971)

Contract type:

  • Permanent Contract

Job summary:

Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.

  • As a Service Manager of his/her team, he/she:
  • ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
- is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all SAN & Backup services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team.
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA
  • CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.

  • As an experienced professional in SAN & Backup Services, he/she:
  • supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support CA-CIB technologies.

  • As the escalation point of contact for Clients, he/she:
  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Supplementary Information:

Legal and Regulatory responsibilities, he/she:

- complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
- completes all mandatory training as required to attain and maintain competence.

Position location

Geographical area:

  • Asia, Singapore

City:

  • Singapour

Minimal education level:

  • Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality:

  • Bachelor's in engineering or relevant specialties

Level of mínimal experience:

6-10 years

Experience:

Mandatory track record

  • Minimum 810 years of experience in managing SAN & Backup environment with about 35 years of experience in managing a RUN service delivery team of similar scope.
  • Subject matter expert on technologies
  • HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous crosssite replication.
  • Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous.
  • Well versed with Scripting and Automation (Ansible, Python, Bash).
  • Excellent communication, interpersonal and logical skills.
  • Customer service oriented and a strong team player.
  • Ability to work under pressure and a commitment to solving issues.
  • French language proficiency would be seen as an advantage.

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