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Associate / Senior Associate - Credit Operations
2 weeks ago
Associate / Senior Associate - Credit Operations (Customer Service Officer)
About The Company
Sing Investments & Finance Limited has more than 50 years of lending experience in the financing arena in Singapore.
Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore.
The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies.
We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.Responsibilities
- Provide customer service to phonein enquiries
- Effectively handle and manage customers' feedbacks and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for frontoffice and backoffice duties which includes (not limited to) scanning of documents, loan servicing and account servicing matters
- Undertakes any adhoc duties assigned
Requirements:
- Diploma, GCE 'A' or 'O' level with working experience in the banking service industry
- Effectively proficient in 1 language or more and articulate with a strong command of spoken and written English
- Ability to build rapport with customers and to understand their needs
- Customer service oriented with good interpersonal and communication skills
- Remuneration and corporate rank will commensurate with experience. _
Job Types:
Full-time, Permanent
Salary:
$2, $3,500.00 per month
Benefits:
- Dental insurance
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
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