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Software Support Specialist
2 weeks ago
We are looking for proactive and technically skilled individuals to join our growing Professional Services team as
Software Support Specialist.
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Working Hours: 12 hours rotating shift work - 2 weeks rotation (8am-8pm / 8pm-8am)
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Working Location:
Hybrid Working Arrangement
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Salary Package:
Up to $3500 (basic)
- "Full-time opportunities with comprehensive employee benefits and on-the-job training provided"_
Responsibilities:
Identify, document, and troubleshoot user and system issues, taking ownership of problems from identification through resolution.
Maintain a comprehensive knowledge base of known defects, issues, and resolution techniques, updating and managing problem tickets as needed.
Manage stakeholder relationships with management, technology teams, and end-user clients on a daily basis.-Create and maintain documentation, including job schedules, client communications, team communications, and reports.-Handle escalations and manage client expectations effectively.
Requirements:
Experience with programming languages such as HTML, Java is preferred.
Excellent verbal and written communication skills, with the ability to create organized reports and comprehensive documentation.
Strong analytical, research, and problem-solving skills, with a structured approach to issue resolution.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Comfortable working directly with end-users and stakeholders.
Willingness to work rotating shifts, including weekends and public holidays.
Elane Yap Theng Yu
- R198939
- ScienTec Consulting Pte Ltd 11C5781
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