Tableau Administrator

3 weeks ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
**Role & Responsibilities: The Potential Resource must handle the below responsibilities

  • Well versed with ITIL Concepts
  • Incident, Problem, Change and Release Management, Knowledge management
  • Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
  • Perform indepth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
  • Build and update knowledge base from incident and problem tickets
  • Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Knowledge/Skills Required:

  • Strong troubleshooting skills and experience to resolve critical & complex incidents
  • Excellent communication skills and ability to handle communication at different levels and diverse population
  • Indepth knowledge of Tableau (and any other programming/scripting language background is preferred)
  • Ability to handle multiple tasks simultaneously

Qualifications and experience:

  • At least 2 years of experience in Tableau. Administration experience is good to have.
  • Willingness to be trained as an administrator.
  • Experience in working closely with clients providing required services


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